IRCC struggling to keep up as enquiries have more than doubled over the past five years

Immigration Refugees and Citizenship Canada (IRCC) received more than eight million enquiries through its Client Services Centre (CSC) in the 2021/2022 fiscal year. This is more than double the 4.07 million enquiries in 2017/ 2018. The information was made available as part of an update to a report by the Office of the Auditor General […]

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